We offer fast, free shipping on orders over $99 to the contiguous United States. AK, HI, and APO addresses ship with additional postage cost. Exclusions do apply to oversized pieces and furniture items.
Your order will ship to the shipping address provided on the invoice. If you find this address is incorrect, please notify us immediately. Once your order is packaged and ready for shipment, you will receive an email notification with your tracking number and the expected delivery.
We want you to LOVE the pieces you purchase, as well as your experience with J THOMAS HOME. Please do not hesitate to contact us with questions or concerns and we will work to find a solution to the situation.
We accept returns on most items* within 7 business days of delivery. Please contact us within 7 days of receiving your order for a return authorization prior to sending the item(s) back.
Everything we do is centered around you and your space. Each piece is cut and made for you. Due to the custom nature of our floating shelves and the inability to resell them all items:
- Must be shipped back within 30 days of shipment.
- Subject to a 50% restocking fee.
- Customer must cover the return shipping cost.
- Custom orders and Personalized items are not eligible for return.