Warranty

J Thomas Home Warranty

Our warranty is valid only in the United States, District of Columbia, and Canada. It is NOT valid in any other countries. If the purchaser lives in a country where our warranty is valid, J Thomas Home will pay for the cost of shipping for the repair/replacement product/part to the purchaser through a method of our choosing. If J Thomas Home determines that the product is NOT covered by our warranty, the purchaser will have the option to pay for the repair or replacement (if the product can be repaired/replaced), and the purchaser will also be responsible for the cost of shipping back the repaired product.

Warranties vary by product category. Subject to the terms and conditions below.

Wood shelving (including applicalbe lighting components) will be free from defects in material and workmanship under normal use for a period of 1 year from the date of purchase.

Slat wall paneling will be free from defects in material and workmanship under normal use for a period of 1 year from the date of purchase.

Stove top covers will be free from defects in material and workmanship under normal use for a period of 1 year from the date of purchase.

Terms and conditions:

  1. Our warranty does not cover defects caused by misuse, abuse, negligence, alterations, abnormal environmental conditions, improper storage and handling, installation, or any finishing or refinishing of the product by the original purchaser. Under this warranty the exclusive remedial action by J Thomas Home shall be limited to the repair or replacement of any component proved to be defective under normal use and care.
  2. Our warranty does not cover any unfinished wood products once a finish has been applied or finished products that have been cut, altered or modified in any way.
  3. The replacement of new materials for those as may be defective may result in a color variance in comparison to the originally installed materials due to color, texture, grain changes by our finish manufacturers and is not indicative of a defect. J Thomas Home reserves the right to substitute colors and finishes as are then being manufactured and is only obligated to match color and quality with such products as it is manufacturing at the time of replacement.
  4. All wood products have natural color, texture and grain; these characteristics are not considered defects under this warranty. Like all wood products, our shelves will respond adversely to abnormal heat, humidity, direct moisture, dryness or cold and any issues related to exposure to such environments is not covered under this warranty. Any problems related to poor or improper storage, installation, or paint or finishing applied by the original purchaser or a third party are also excluded from this warranty.
  5. Should a warranty claim be approved by J Thomas Home, the customer understands J Thomas Home cannot guarantee a “match” to the existing, unaffected pieces because of the real-wood nature and natural wear-and-tear.
  6. Limitation of Liability: IT IS UNDERSTOOD AND AGREED THAT MANUFACTURER’S LIABILITY, WHETHER IN CONTRACT, IN TORT UNDER ANY WARRANTY, IN NEGLIGENCE OR OTHERWISE, SHALL NOT EXCEED THE RETURN OF THE AMOUNT OF PURCHASE PRICE FOR THE DEFECTIVE ITEM PAID BY PURCHASER AND UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES. NO ACTION, REGARDLESS OF FORM, ARISING OUT OF THE TRANSACTIONS UNDER THIS AGREEMENT MAY BE BROUGHT BY THE PURCHASER MORE THAN FIVE YEARS AFTER THE CAUSE OF ACTION HAS ACCRUED.
  7. Some states do not allow limitations on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions herein may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state.

Stove Top Cover Liability Waiver

    1. Stove top covers are made from natural and engineered wood products. They can combust if the oven is left on, accidentally turned on or if the oven malfunctions. By using this product, you acknowledge these risks and hold J Thomas Home LLC harmless if such an event takes place. J Thomas Home is not responsible for any damage to the stove top cover or personal/commercial property in the event of such an occurrence.

To submit a claim of either warranty:

  1. The original purchaser must provide J Thomas Home with:
    1. Your original proof of purchase.
    2. Photos or videos of the damage or defect.
  2. Regardless of when the initial claim commences, warranty replacements or repairs only occur after damaged or flawed products have been received and inspected in person at our place of business, 703 S Kansas Ave, Olathe, KS 66061.
  3. Purchaser covers all return shipping costs to J Thomas Home.
  4. For warranty to be accepted, the return package must be insured AND Product must be packed appropriately with enough padding inside the box to prevent damage on the return trip. Shipping damage from negligent packaging in excess of stated or proven warranty damage will incur additional repair costs even if the warranty portion of the repair is fully covered. Purchaser will be responsible to pay excess damage costs before any warranty work commences.
  5. If warranty is NOT accepted the purchaser will have the option to pay for the repair or replacement (if the product can be repaired/replaced), and the purchaser will also be responsible for the cost of shipping back the repaired product.

Our mission is to make your life more enjoyable with our high-quality products. At J Thomas Home we strive to produce and deliver 5 star quality products every single time.

Our AMAZING customer service team is available to help or answer any questions at 913-353-4283 or customerservice@jthomashome.com