Once shipped, (post-production), orders usually take about 3-4 days from our door in Kansas City to yours (Monday - Saturday). Orders are shipped via UPS most. You will receive a tracking number once your order has shipped.
If we have already shipped your package to the incorrect address, no refund will be given. Customers must repay to have the items reshipped to the correct address.
We highly recommend installing the pipe supports or hidden brackets into studs, if at all possible. However, we understand that installing into a stud (especially both pipe supports or hidden brackets) is not always possible. In that situation, we recommend using heavy-duty anchors such as molly bolts or togglers, which can be found at most hardware stores.
We custom cut each shelf and bracket upon order, and generally are not be able to accept any RUSH orders.
If you request to cancel your order within 2 hours of purchase, we will authorize the order to be canceled. You should see your funds back on your method of payment within 1-2 business days (if not immediately).
The depth listed in the Dimensions drop down is the actual measurement of the wood depth (how far the shelf comes out from the wall). If you select a shelving style with visible pipe supports that stick out beyond the wood, estimate up to +1" of added depth to include the pipe cap.
No, our standard shelves are not are not reclaimed wood. Reclaimed comes with a story but it can also come with mold, insects, and other things that you may not want in your house so we choose new lumber for our items.