SHIPPING & RETURNS

SHIPPING POLICY

We offer fast, free shipping on orders over $99 to the contiguous United States. Exclusions do apply to oversized pieces and furniture items.

Your order will ship to the shipping address provided on the invoice. If you find this address is incorrect, please notify us immediately. Once your order is packaged and ready for shipment, you will receive an email notification with your tracking number and the expected delivery.

We ship with FedEx, USPS, or UPS to the entire US. For other locations, please email customerservice@jthomashome.com.

RETURNS

We want you to LOVE the pieces you purchase, as well as your experience with J THOMAS HOME. Please do not hesitate to contact us with questions or concerns and we will work to find a solution to the situation. 

We accept returns on most items* within 7 business days. Please contact us within 3 days of receiving your order for a return authorization prior to sending the item(s) back.

We do not accept exchanges. Simply return the original item and place a new order for the item you wish to exchange for. We will process the refund on your original order, less the original shipping and any restocking fee.*

Note: Due to the custom nature of some of the products, some items may carry a 20% restocking fee or are not eligible for returns. Please make sure to read product descriptions and dimensions carefully before completing your purchase. 

DEFECTS

In the unlikely event that you receive a defective or damaged item, please contact customerservice@jthomashome.com within 3 days of receiving your purchase with images and a descriptions of the damage.

Color variation is not eligible for a defective/damaged refund or exchange. Great care is taken to accurately describe the work and color.

Note: Variations may occur.

LOST OR DAMAGED PACKAGES

Each order is carefully bubble wrapped and shipped in a new box filled with packaging material to keep your pieces protected during transit. Please check the integrity of the packaging before accepting your order. We recommend refusing the package if it has been obviously damaged or tampered with. If you suspect damage due to a package with holes, dents, or excessive tape (as if repackaged), PLEASE inspect your order before accepting the package. Please note, for international shipments, customs officials may open and examine package contents. In that case, the package will be resealed and officially stamped before being delivered. 

RETURNED PACKAGES

If a package is returned because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the order can be shipped again. 

INTERNATIONAL SHIPMENTS

Shipping a handcrafted shelf or home decor piece outside the continental US may be $200 or more. If you are interested in receiving a quote for an international delivery, please contact customerservice@jthomashome.com and provide the shipping address. We will get back to you with an estimated international shipping quote. You may be required to pay additional customs fees or duty taxes to receive your order. J THOMAS HOME is not responsible for additional fees or taxes. If the shipping cost is less that the rate charged at checkout, J THOMAS HOME will issue a refund of the difference.

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

We process our orders in the order we receive them. That means that there are a few folks who are excited for us to finish up and ship their shelves, first. That means most of our products take about 3-5 business days (Monday - Friday) to be handcrafted and boxed to ship.

Custom orders have a 2-3 week turnaround once the payment has been made and the details regarding your order have been discussed with J THOMAS HOME.

Once shipped, orders usually take about 3-4 days from our door to yours (Monday - Saturday). All orders are shipped via UPS, FedEx, or USPS. You will receive a tracking number once your order has shipped.

CAN I USE A DIFFERENT CARRIER FOR SHIPMENT?

We have discounted rates with the "Big 3" shipping companies: UPS, FedEx and USPS. Because our items can often be quite heavy (solid wood shelves and heavy iron pipes, etc.), we choose the carrier that provides the best and most reliable shipping, including package handling, speed of delivery, and cost of postage. We reserve the right to ship using any one of these carriers to fulfill any order placed through the shop.

 

CONTINUE SHOPPING