We offer fast, free shipping on orders over $99 to the contiguous United States. AK, HI, and APO addresses ship with additional postage cost. Exclusions do apply to oversized pieces and furniture items.
Your order will ship to the shipping address provided on the invoice. If you find this address is incorrect, please notify us immediately. Once your order is packaged and ready for shipment, you will receive an email notification with your tracking number and the expected delivery.
We want you to LOVE the pieces you purchase, as well as your experience with J THOMAS HOME. Please do not hesitate to contact us with questions or concerns and we will work to find a solution to the situation.
We accept returns on most items* within 7 business days of delivery. Please contact us within 3 days of receiving your order for a return authorization prior to sending the item(s) back.
Note: Due to the custom nature of some the products -- made upon order at your requested sizes and colors -- items carry a 40% restocking fee. Buyer is responsible for return shipping and for loss of value if not returned in original condition.
*Some are not eligible for returns, including personalized stove top covers and custom-size shelving not offered on our standard dimension menus. Please make sure to read product descriptions and dimensions carefully before completing your purchase.
Personalization: Hand-painted white or black paint (not vinyl) Use as cutting board: No. Use when oven is on: Not recommended. Use when range is still warm: No. Range must be completely cooled. Flip as Serving Tray: No. Underside stained but not "finished." Shipping: Free for contiguous US orders over $99. AK & HI at additional cost. Sealed: All finish selections come with clear Satin top coat, except unstained. Production Lead Time: Average 10-15 business days Shipping Lead Time: Average 3-4 days UPS Ground Transit (post-production). Rush Orders: Not Available Custom-size: Message us for quote. Online installation instructions: https://docs.google.com/document/d/1r33VU3KGN98TmX1s_nhCUhrGbw3EMTje3z0P9SLWRdU/edit?usp=sharing Returns: Customer covers return shipping and 40% restocking fee. Exceptions apply.